SAP Knowledge Base Article - Public

3160053 - "Authentication failed" after starting the Workflow-Accelerator server (On-Premise)

Symptom

 

Installed the Workflow-Accelerator, but got the following error message after the server was started:

c.e.EffektifServlet Error during initialization: Timed out after 30000 ms while waiting for a server that matches WritableServerSelector. Client view of cluster state is {type=UNKNOWN, servers=[{address=localhost:27017, type=UNKNOWN, state=CONNECTING, exception={com.mongodb.MongoSecurityException: Exception authenticating MongoCredential{mechanism=null, userName='signavio', source='admin', password=<hidden>, mechanismProperties={}}}, caused by {com.mongodb.MongoCommandException: Command failed with error 18: 'Authentication failed.' on server localhost:27017. The full response is { "ok" : 0.0, "errmsg" : "Authentication failed.", "code" : 18, "codeName" : "AuthenticationFailed" }}}]
 
com.mongodb.MongoTimeoutException: Timed out after 30000 ms while waiting for a server that matches WritableServerSelector. Client view of cluster state is {type=UNKNOWN, servers=[{address=localhost:27017, type=UNKNOWN, state=CONNECTING, exception={com.mongodb.MongoSecurityException: Exception authenticating MongoCredential{mechanism=null, userName='signavio', source='admin', password=<hidden>, mechanismProperties={}}}, caused by {com.mongodb.MongoCommandException: Command failed with error 18: 'Authentication failed.' on server localhost:27017. The full response is { "ok" : 0.0, "errmsg" : "Authentication failed.", "code" : 18, "codeName" : "AuthenticationFailed" }}}]

Resolution

The system cannot connect to your MongoDB. Please check the following solutions:

  • Is the password for your MongoDB user in your "effektif-onpremise.properties" correct?
  • If you open the "effektif-onpremise.properties"with a Editor, please use another tool (e.g. Notepad++). Afterwards, check if the password is in the same line as the "effektif.mongodb.password"-parameter

German translation: "Authentication failed" nach dem Start des Workflow-Accelerators (On-Premise-System)

Keywords

KBA , BPI-SIG-PG-ONP , SAP Signavio Process Governance OnPremise , How To

Product

SAP Signavio Process Governance all versions ; Workflow Accelerator by Signavio all versions