We are using the On-Premise system with the Active Directory integration. If an user tries to access the Collaboration Hub, the user will not be authenticated and will only see the login mask. In the diagnostics tool we can see the following error message:Connection to LDAP
Please adjust the search roots in your configuration.xml. At the moment, the system cannot find any users in your configured search roots.
If you configured a search root for the AD-groups, you also need to set up the search roots directly to your AD users.
KBA , BPI-SIG-PM-ONP-AD , LDAP for SAP Signavio Process Manager , How To