Symptom
We are getting an error message during the SAML authentication and already created an issue for the Signavio Customer Support. Now, we got the request to send a SAML-response to them. How can we do this step?
Resolution
You can get the SAML-response with the network analysis. If you save this analysis, the Signavio Customer Support, can extract the needed SAML-response. Please don't use the Internet Explorer for the next step, as this browser isn't showing all necessary information. Afterwards, please do the following steps:
- Open the developer tools from your browser (F12)
- Open the tab "network" (Edge) or "Network analysis" (Firefox or Chrome)
- Activate the checkbox to not delete the preserve logs (Chrome or Firefox)
- In Edge you can find the checkbox under the "Console"-tab
- After the activation, please delete the current entries
- Chrome: Clear-button
- Firefox: Trash-icon
- Edge: "Delete session"-icon
- Reproduce the SAML error message (e. g. open the origin page again)
- After you get the error message, search the entries for the line "saml2endpoint" or "api/v2/saml/v2/tenant/<your tenant ID>/login"
- If you don't see the mentioned line, please retry the last steps. Otherwise, the SAML-response will not be saved
- If you see the line "saml2endpoint" or "/api/v2/saml/v2/tenant/<workspace ID>/login"
- Please save the network analysis as a HAR-file
- Chrome: right-click on any line and choose "Save as HAR with content"
- Firefox: right-click on any line and choose "Save everything as HAR"
- Edge: Press the disc-icon
- Upload the file to your Support issue
Keywords
KBA , BPI-SIG-CA-SEC-SAM , SAML 2.0 for SAP Signavio , How To
Product
SAP Signavio Process Manager all versions ; Signavio Process Manager all versions