Problems occur after installation or update in Signavio Process Manager. What is the easiest way to approach and start the diagnosis to identify and correct these errors?
Follow the link: Troubleshoot configuration problems. In the documentation you will find all the details and information to start troubleshooting.
After you have run the Diagnosticstool (e.g.: https://mycompanysignavio.de:8080/diagnostics) and have not been able to fix "red marked errors" by yourself, please open a support ticket in our support portal and add the following information:
- Log file from Tomcat
- Screenshot of the result of the diagnostic tool
- if necessary, the file "configuration.xml" for special configurations of the servers (e.g. clusters, outsourcing of services such as Solr etc.)
KBA , BPI-SIG-PM-ONP-SOL , Solr for SAP Signavio Process Manager , How To