Could a user search for specific text within a created field? For example: the user wants to search for 'ABC'. The results would pull up cases that have 'ABC' as a field selection.
The search feature could be able to pull the field answers from all cases where the words contain 'ABC'.
Currently, the search feature only pulls any words from the title of cases.
This is a known limitation that has already been reported to our Product Managers. If you are affected by this limitation and want to be kept up to date about this feature request, please create a ticket in our Support Portal and reference this knowledge base article.
KBA , BPI-SIG-CA-SEA , Search for SAP Signavio , Product Enhancement
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