For my Process Governance Organization, I know I have a set number of licenses. However, when I go into Members and Export all users, and then go into Billing to see how many unused licenses (are) left, it seems I have less unused licenses than I should.
The unused licenses also include invitations, that are not included in the Export all users CSV file. This is because invited users are not active users.
- Total licenses = 10
- Export all users = 5 active users
- unused licenses left = 4
This means there is 1 invitation: 5 active users + 4 unused licenses left + 1 invitation = 10 licenses in total.
If you would like to know how many invitations there are, please go to: Organization settings > Members (tab) > Pending invitations (section).
You may need to scroll down, past the Users and Groups section.
KBA , BPI-SIG-CA-SEC-UM-IN , Invitations / License Management for SAP Signavio , How To