SAP Knowledge Base Article - Public

3160643 - Hubnext: The user arrives on a white page


The user can open a diagram in the Editor and the Collaboration Hub, but he can't open the diagram in HubNext, it is just an empty page.


Check if your profile has a language set up:

Open the Explorer -> Setup -> My Profile

If the language is empty, choose one, save and try again.

If the issue persists, please contact the support team at or create a ticket in our SAP Support Launchpad and reference the ticket number SPM-2411.


KBA , BPI-SIG-HUB , SAP Signavio Process Collaboration Hub , Known Error


SAP Process Collaboration Hub by Signavio all versions