3160671 - Central User Management isn´t synchronising the users between Process Manager and Workflow

We are using the Central User Management to configure our Process Manager and Workflow licenses in one system. Now we are facing the issue, that the Workflow users in our Workflow organization are much higher than the users, who should have Workflow licenses.

Currently, the system isn't taking the Workflow users from the Process Manager and that is the reason why the number of users in your Workflow organization is higher as expected.

Please open the Process Manager and click on Setup. Afterward, choose "Manage approval workflows". In the new window, select two times "Synchronize users with Workflow Accelerator". Afterward, the synchronization between the new Central User Management and the Workflow system will be done automatically.

KBA , BPI-SIG-CA-AWF , Approval Workflow for SAP Signavio , How To

SAP Signavio Process Manager all versions ; Signavio Process Manager all versions