Symptom
We have a task with escalation time set to 1 week from the date of creation but "escalate to" field has been left empty. I would like to understand as to who is assigned to this task after escalation time has hit.
The documentation of this process here says it'll be allocated to "Process Owner" but who is defined as "Process Owner" in this case, or how does the workflow know this information?
Resolution
RE: The documentation of this process here says it'll be allocated to "Process Owner"
"If you leave this field blank, the task will escalate to the process owner."
https://help.sap.com/docs/signavio-process-governance/user-guide/user-task?locale=en-US#escalations
RE: but who is defined as "Process Owner" in this case?
To see who is the process owner you can check either by browsing the processes or editing it and looking at the details tab:
https://help.sap.com/docs/signavio-process-governance/user-guide/browsing-processes?locale=en-US
https://help.sap.com/docs/signavio-process-governance/user-guide/details?locale=en-US
Keywords
KBA , BPI-SIG-PG-EDT , Process Governance Editor , How To