SAP Knowledge Base Article - Public

3161006 - Escalation of a task in SAP Signavio Process Governance, who is assigned the task?

Symptom

We have a task with escalation time set to 1 week from the date of creation but "escalate to" field has been left empty. I would like to understand as to who is assigned to this task after escalation time has hit.

The documentation of this process here says it'll be allocated to "Process Owner" but who is defined as "Process Owner" in this case, or how does the workflow know this information?

Resolution

RE: The documentation of this process here says it'll be allocated to "Process Owner"

"If you leave this field blank, the task will escalate to the process owner."

https://help.sap.com/docs/signavio-process-governance/user-guide/user-task?locale=en-US#escalations

RE: but who is defined as "Process Owner" in this case?

To see who is the process owner you can check either by browsing the processes or editing it and looking at the details tab:

https://help.sap.com/docs/signavio-process-governance/user-guide/browsing-processes?locale=en-US

https://help.sap.com/docs/signavio-process-governance/user-guide/details?locale=en-US

 

Keywords

KBA , BPI-SIG-PG-EDT , Process Governance Editor , How To

Product

SAP Signavio Process Governance all versions ; Workflow Accelerator by Signavio all versions