SAP Knowledge Base Article - Public

3161018 - Why am I, a workflow user, not receiving emails regarding processes, cases and tasks?

Symptom

Why am I, a workflow user, not receiving emails regarding processes, cases and tasks?

Environment

SAP Signavio Process Governance 3.0

Reproducing the Issue

N/A

Resolution

1) Check that your emails have not been filtered into your spam folder.

2) Engage your internal IT team to investigate if any emails have been received from the Workflow notification email address to your email address.

3) If the issue still persists, please contact SAP Signavio Support and ask them to check the email suppression list for your email address.

See Also

For more information on notifications from Process Governance, please read the following excerpt from our user guide: https://help.sap.com/docs/SIGNAVIO_PROCESS_GOVERNANCE/4c8843c17c984d7a95f5019ddcc38860/d0de1c766daf10148f0137e8fb2ca89e.html?locale=en-US&q=notifications

Keywords

process, governance, workflow, email, not receiving, suppression, notification, receive , KBA , BPI-SIG-PG-EDT , Process Governance Editor , Problem

Product

SAP Signavio Process Governance all versions ; Workflow Accelerator by Signavio all versions