Symptom
Admins should have access to all users My Documents and Trash. The concern is a risk of mistakes or bad actors causing a lot of lost work/models that the Admin cannot recover. The ability for the admin to be able to proxy as the user, and access their Trash/Folders would help.
Resolution
This idea hasn't been implemented, and has been forwarded to our Product Managers as a Feature Request.
If you like this idea, please register your interest by creating a ticket in the Support Portal, referencing this knowledge base article.
We'd also like your business case, so we can better understand the needs of our customers.
Keywords
KBA , BPI-SIG-CA-SEC-UM-AM , Access Management for SAP Signavio , Product Enhancement