Symptom
Some users with a modeling license don't have access to content, like diagrams and files, in the folder “Shared documents” in the Explorer
Resolution
Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".
You can define some access rights for modeling users. If they can’t access content, you have to check their access rights. You can find more details about the access rights in our user guide: https://docs.signavio.com/userguide/editor/en/workspace_admin/manage_users_access/managing_access_rights_diagrams_dictionary.html
Keywords
KBA , BPI-SIG-CA-SEC-UM-AM , Access Management for SAP Signavio , How To