SAP Knowledge Base Article - Public

3164013 - Disable Phone Call Sync option for specific users in Client Side Outlook Addin


When using the Client Side Outlook Addin, is there a way to disable Phone call sync ?


SAP Cloud for customer

Reproducing the Issue

  1. Open Outlook 
  2. Create an Appointment
  3. Phone call checkbox should be disabled based on the user's access restriction.


Currently Business Context - Groupware (Phonecall) under Business Action Restriction(Business Roles--> Fields & Actions) is a missing feature.


Enhancement request needs to be raised for the same.

If you wish to request this functionality for the possible delivery in future releases, you can directly get in contact with the decision makers in SAP Product Management and request this functionality via as we in Support do not have control over these new functions.


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SAP Cloud for Customer add-ins all versions