SAP Knowledge Base Article - Preview

3164338 - Unable to search user in proxy now, org chart or employee files

Symptom

  • Admin user with "proxy management" permission and target population ALL employee can not search some users in Proxy Now
  • Using proxy now you are unable to search users, users are also not searchable in employee files or org chart search.
  • Unable to search users on Proxy Now, Org Chart and Employee Profile.
  • "There were no results" is displayed when trying to search for an user on the Org Chart, however, it is possible to see the user on its own Org Chart or Manager's Org Chart.
  • Specific users - such as contingent workers or inactive - cannot be searched under directory or in Proxy now.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HCM suite all versions

Keywords

data inspector, Table_EMP_EMPLOYMENT_INFO, Table_FO_EVENT_REASON_T , proxy now, employee-status, picklist, non-unique external code, event reason, job information, INC8189641, INC8104886, INC7368157, INC7115447, sf, directory search , KBA , LOD-SF-PLT-PRX , Proxy , LOD-SF-EC-JOB , Job Information , LOD-SF-EP , People Profile (Employee Profile / PP3) , LOD-SF-PLT-ORG , Org Chart Issues , Problem

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