3164385 - Unable to Integrate CTI Live Activity with Multiple CTI Vendors for concurrent use

You notice that it is not possible to integration CTI / Live Activity with multiple CTI vendors at the same time when using SAP Cloud for Customer system.

• SAP Cloud for Customer
• SAP Service Cloud

At the moment, SAP Cloud for Customer only allows the connection to a single CTI vendor at a time, as the Live Activity configuration only accepts one setup by default.

• At present, the Live Activity implementation does not have the capability to support multiple concurrent CTI connections.
• Possible workaround/alternative
1. Use the "CTI_WIDGET_URL" to assign users a particular CTI connection based custom logic.
• See "Support for Multiple CTI Vendors" for further details.
• Note that this option will assign only one connection to the user, since this BAdI is triggered only once, when the user logs in. 
2. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
3. If you are a customer:
• Contact your Account Executive.
• Check the link for SAP Advisory Services.
4. Check the SAP Cloud for Customer Customer Influence to submit an idea - see SAP Service Cloud

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions