SAP Knowledge Base Article - Public

3164389 - Error when trying to submit E-verify - Onboarding

Symptom

When trying to Create and Submit and E-verify, the following error appears "E-Verify did not receive your case information. Please try to resubmit the case or try again later by going to the E-Verify To-Do tile, find the new hire, and click Start to retrigger the E-Verify case."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access Candidate Dashboard
  2. Click on "Start" E-verify Create and Submit
  3. Review the data on the candidate's record
  4. Click on Submit
  5. Error Appears

Cause

This error can have many causes, one of them is the Alien Number in an incorrect format

Resolution

In order to review if the issue is related to Alien Number, and fix this, please follow these steps:

  1. Before clicking on "Submit Case" button press F12 to open the Developer Tools page
  2. Then click on "Submit Case" button
  3. Under Network tab select $batch event
  4. See error message
  5. The error that appear will be similar to this:
    • {"error":{"code":"InternalError","message":"EV_DATA_ERROR: Incorrect data was provided","details":[{"code":"COE0019","message":"EV_DATA_ERROR: Incorrect data was provided"},{"code":"COE0019","message":"alien_number: Invalid value for \"alien_number\", the character length must be smaller than or equal to 10."},{"code":"COE0019","message":"alien_number: Invalid value for \"alien_number\", must conform to the pattern /^A\\d{9}$/."},{"code":"COE0019","message":"reason_for_delay_description: Invalid value for \"reason_for_delay_description\", the character length must be greater than or equal to 1."}]}}

Please fix the Alien number, the correct format should be A123456789

See Also

3147001 - When processing an E-Verify case with a current status of 'Photo Match' error received in Onboarding

Keywords

EVF , DHS ,  submit , I9 , Alien  , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding all versions