3164389 - Error when trying to submit E-verify - Onboarding

• When trying to Create and Submit and E-verify, the following error appears "E-Verify did not receive your case information. Please try to resubmit the case or try again later by going to the E-Verify To-Do tile, find the new hire, and click Start to retrigger the E-Verify case."
• Try to Refresh Data for an E-Verify Process and receives the error: 'EV_DATA_ERROR: Incorrect data was provided'.
• The New hire enters the USCIS A-number (from the front of the card) in section 1 and the validator enters the IOE number in section 2 (from the back of the card). Section 2 is completed, but when the system tries to run E-Verify, error message is displayed: E-Verify encountered data errors. Please Contact Product Support with the following error details: alien_number: Invalid value for "alien_number", alien_number is required.

SAP SuccessFactors Onboarding

EVF, DHS, submit, I9, AlienNumber, E-Verify, Case Number, Cannot recognize parameter caseNumber, OBX, ONB2.0, Onboarding, E-Verify did not receive your case information. Please try to resubmit the case or try again later by going to the E-Verify To-Do tile, find the new hire, and click Start to retrigger the E-Verify case, EV_DATA_ERROR: Incorrect data was provided, E-Verify encountered data errors. Please Contact Product Support with the following error details: alien_number: Invalid value for "alien_number", alien_number is required , KBA , LOD-SF-OBX-EVF , Everify , Problem