3164389 - Error when trying to submit E-verify - Onboarding

• When trying to Create and Submit and E-verify, the following error appears "E-Verify did not receive your case information. Please try to resubmit the case or try again later by going to the E-Verify To-Do tile, find the new hire, and click Start to retrigger the E-Verify case."
• Try to Refresh Data for an E-Verify Process and receives the error: 'EV_DATA_ERROR: Incorrect data was provided'.
• The New hire enters the USCIS A-number (from the front of the card) in section 1 and the validator enters the IOE number in section 2 (from the back of the card). Section 2 is completed, but when the system tries to run E-Verify, error message is displayed: E-Verify encountered data errors. Please Contact Product Support with the following error details: alien_number: Invalid value for "alien_number", alien_number is required.

SAP SuccessFactors Onboarding

1. Access Candidate Dashboard
2. Click on "Start" E-verify Create and Submit
3. Review the data on the candidate's record
4. Click on Submit
5. Error Appears

This error can have many cause. Two of them is highlighted in this KBA:

CAUSE 1: The Alien Number is in an incorrect format.

• Error from Console: message":"alien_number: Invalid value for \"alien_number\", the character length must be smaller than or equal to 10."

CAUSE 2: E-Verify Case is missing in the MDF Object.

• Error from Console: message":"Cannot recognize parameter caseNumber" 

In order to review if the issue is related to Alien Number or missing Case Number, and fix this, please follow these steps:

1. Before clicking on "Submit Case" or "Resolve Case" button press F12 to open the Developer Tools page
2. Then click on "Submit Case" ir 'Resolve Case" button
3. Under Network tab select $batch event
4. See error message
5. The error that appear will be similar to this:
   
   • For Alien Number: {"error":{"code":"InternalError","message":"EV_DATA_ERROR: Incorrect data was provided","details":[{"code":"COE0019","message":"EV_DATA_ERROR: Incorrect data was provided"},{"code":"COE0019","message":"alien_number: Invalid value for \"alien_number\", the character length must be smaller than or equal to 10."},{"code":"COE0019","message":"alien_number: Invalid value for \"alien_number\", must conform to the pattern /^A\\d\{9\}$/."},{"code":"COE0019","message":"reason_for_delay_description: Invalid value for \"reason_for_delay_description\", the character length must be greater than or equal to 1."}]}}
     
     
   • For Missing Case Number: {"error":{"code":"InternalError","message":"Cannot recognize parameter caseNumber","details":[{"code":"COE0018","message":"Cannot recognize parameter caseNumber"}]}}

FIX: Follow the below steps:

1. Get the affected candidate's Compliance Process ID (You can get this at the end of the URL when you click 'View Case Details' from the onboarding dashboard).
2. Next, navigate to Manage Data > Compliance Process
3. Search for the affected candidates.
4. Click the Quick Card beside the E-verify Data

SOLUTION 1: Check if the Alien number has the correct format. It should be A123456789.

More information about alien number: Immigrant Fee Payment: Tips on Finding Your A-Number and DOS Case ID | USCIS

SOLUTION 2:

1. Check if 'Case Number' field is empty. If so, please raise a support ticket so the support team can ask their DHS Admin to gather the candidate's Case Number from the DHS site.
2. Once the Case Number has been obtained, follow the steps 1 to 4 mentioned above.
3. Then, add the Everify Case Number provided by the support's DHS Admin.
4. Once done, Refresh Data from the onboarding dashboard->View E-Verify Details.

3147001 - When processing an E-Verify case with a current status of 'Photo Match' error received in Onboarding - SAP for Me

Immigrant Fee Payment: Tips on Finding Your A-Number and DOS Case ID | USCIS

EVF, DHS, submit, I9, AlienNumber, E-Verify, Case Number, Cannot recognize parameter caseNumber, OBX, ONB2.0, Onboarding, E-Verify did not receive your case information. Please try to resubmit the case or try again later by going to the E-Verify To-Do tile, find the new hire, and click Start to retrigger the E-Verify case, EV_DATA_ERROR: Incorrect data was provided, E-Verify encountered data errors. Please Contact Product Support with the following error details: alien_number: Invalid value for "alien_number", alien_number is required , KBA , LOD-SF-OBX-EVF , Everify , Problem