SAP Knowledge Base Article - Public

3164411 - Change Log Information is not in Synchronization with Header and Feed


After removing an account-contact relationship you notice that the change log information is not in synchronization with the information shown in header and feed


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customers workcenter 
  2. Go to Contacts workcenter view
  3. Select show all and find for ABC (ABC represents the name of the contact)
  4. Open the Contact and go to Changes facet
  5. Here you will see that the e-mail changed from to empty, where the modification type is Delete ( is a representational e-mail address)

Nevertheless, in the header UI, e-mail field has value , but in the feed tab, it showed as e-mail updated to by user GHI (GHI represents the name of the business user)


Moving a Contact from one account to another means technically a deletion of the old relationship and a creation of a new one.
Within the Changes tab of the contact you can see the deletion of the old one relationship (also the deletion of the contact person workplace e-mail address).


For creations there will be no entry in the changes tab, which means when the data is created for the first time this wont reflect in the change log as this is creation but not a change. Change log shows data for certain fields that to if the field is either updated or deleted

At the same time, the feeds update (based on the configuration, if done) comes up because of the newly entered e-mail on the newly created contact relationship

these are all independent activities and hence result in ambiguity, but this is the expected system design.

To see a different behavior,

1.  If you are a partner: please use or the Partnerfinder

2.  If you are a customer:

  1. Contact your Account Executive
  2. Check the link

C4C: An alternative option may be to check the “SAP Cloud for Customer” Customer Influence to submit an idea


Change log, Feed, Last changed by, E-mail, not same, update, create, delete , KBA , LOD-CRM-ACC , Account , LOD-CRM-CON , Contact , LOD-LE-BP-BP , Business Partner , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions