SAP Knowledge Base Article - Preview

3164434 - Agent Desktop: error in Additional Tabs Settings - Unable to complete the Mashup setup

Symptom

  • While trying to create a  Mashup for Service Order in the Agent Desktop, the admin receives the "Failed to load configuration" 
  • Customer is unable to complete the steps per "Integrate External Systems into Agent Desktop with Mashups"

    Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Sales
  • SAP Cloud for Service

Product

SAP Cloud for Customer core applications 2202

Keywords

Mashup, Agent Desktop, , KBA , additional configuration , LOD-CRM-LA , Live Activity , LOD-CRM-SRP , Service Request Processing , Problem

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