3164657 - Customer Insights not working

Customer Insights is not working despite it begin scoped and set-up and no data is shown in the Customer Insights facet on the accounts.

SAP Cloud for Customer with Customer Insights Add-on

Prerequisite: the ISE Addon needs to be purchased and and have scoped the feature as well as set up its administration.

1. Go to the Customers work centre
2. Go to the Accounts view
3. Open any Account
4. Go to the Customer Insights facet

Result: endless loading/no data is shown.

Such issue could have several causes.

1. Make sure you purchased the add-on.
2. Check if the scoping was done (to enable Customer Insight Scoping:
   1. Business Configuration
   2. Implementation Project
   3. Select project
   4. Edit Project Scope
   5. Under Questions (Step 4)
      1. General Business data
      2. Business Partners
      3. Handling of Business Partners 
         • Do you want to use Customer Insights in your Cloud Solutions?
3. Check that the set-up in the Administration woc > Customer Insight Administration is done.

• Help Portal - Scope and Configure Customer Insights
• KBA 3125929 - Customer Insights Add-On Activation in SAP Cloud for Customer 

 Insight, Endless loop , Customer Insight , KBA , LOD-CRM-SBS-360 , Customer 360 Profile , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions