SAP Knowledge Base Article - Preview

3164768 - While using a CTI Embedded Widget in C4C, users are not able to logon to said Widget


  • Customer is using Live Activity Integrations using CTI providers such as SAP Contact Center, Sinch, Avaya, etc
  • Such CTI provides the Widget Type with the option to logon to said Widget
  • Users are unable to logon to the Widget since it appears to be blocked
  • User is unable to enter any values in the fields, which prevents them from logon
  • The problem does not happen if the widget is launch in stand-alone (outside of the C4C integration)
  • Widget XYZ refused to connect (where XYZ is the name of the CTI provider)



  • SAP Cloud for Customer
  • SAP Cloud for Sales
  • SAP Cloud for Service
  • SAP Contact Center 7.0
  • Sinch Contact Pro


SAP Cloud for Customer core applications 2202 ; SAP Contact Center, on-premise edition 7.0


Logon, allowlist, Communications panel, integration, C4C, ECF, telephone, buttons inactive, ECF, unable to logon,  'X-Frame-Options' to 'sameorigin' "C4C" widget , KBA , LOD-CRM-LA , Live Activity , LOD-CRM-SRP , Service Request Processing , CRM-CCI , Contact Center Infrastructure , Problem

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