Symptom
- Customer is using Live Activity Integrations using CTI providers such as SAP Contact Center, Sinch, Avaya, etc
- Such CTI provides the Widget Type with the option to logon to said Widget
- Users are unable to logon to the Widget since it appears to be blocked
- User is unable to enter any values in the fields, which prevents them from logon
- The problem does not happen if the widget is launch in stand-alone (outside of the C4C integration)
- Widget XYZ refused to connect (where XYZ is the name of the CTI provider)
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Environment
- SAP Cloud for Customer
- SAP Cloud for Sales
- SAP Cloud for Service
- SAP Contact Center 7.0
- Sinch Contact Pro
Product
SAP Cloud for Customer core applications 2202 ; SAP Contact Center, on-premise edition 7.0
Keywords
Logon, allowlist, Communications panel, integration, C4C, ECF, telephone, buttons inactive, ECF, unable to logon, 'X-Frame-Options' to 'sameorigin' "C4C" widget , KBA , LOD-CRM-LA , Live Activity , LOD-CRM-SRP , Service Request Processing , CRM-CCI , Contact Center Infrastructure , Problem
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