3165130 - Tickets Items Pricing Data Not Available in Data Workbench Template and OData

You notice that ticket items pricing data related fields are not available for usage in the Service Request template in Data Workbench and OData.

SAP Cloud for Customer

The pricing related data is not handled through OData as all external pricing data needs to be handled separately, which causes it to not be available in Data Workbench standard template.

This is the system standard behavior.

1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2. If you are a customer:

• Contact your Account Executive.
• Check the link for SAP Advisory Services.

An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:

• SAP Service Cloud

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions