Symptom
- When trying to authenticate user on Identity Authentication (IAS) as the IdP, the following error message can be seen:
Sorry, we could not authenticate you. Try again.
- In the IAS troubleshooting log, the following error can be seen. Instructions on viewing the troubleshooting logs can be seen in SAP Help Portal - Identity Authentication : View Troubleshooting Logs.
state=failed, action=login, objectType=user, objectId="<E-mail or User Name>", cause=userChallenged, category=audit.authentication, credentialType="{CERT=rejected,UID_PW=challenge,TOKEN=rejected,REMEMBERME_COOKIE=challenge}", workflow=saml2.0, serviceProvider=<Service Provider URL>
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Environment
Identity Authentication
Product
Identity Authentication 1.0
Keywords
KBA , BC-IAM-IDS , Identity Authentication Service , Problem
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