SAP Knowledge Base Article - Public

3165748 - CSV files corrupted when downloaded from AskHR ticket's: "[object Blob]"

Symptom

You have downloaded a file from an AskHR ticket, and when opening the file, the following message replaced the original content of the file:

"[object Blob]"

However if you download the file from C4C, it will open with the original content correctly.

Environment

  • SAP SuccessFactors HXM Suite
    • Employee Central Service Center AskHR

Reproducing the Issue

  1. Download any CSV file from an AskHR ticket
  2. Open the file
  3. The following message is displayed "[object Blob]".

Resolution

This is under investigation by the engineering team. So far, there is not a specific date or release for a fix to be deployed.

The workaround for this issue is to zip the CSV file and upload in the ticket and while downloading the CSV file is working fine. 

Internal code for this fix: ECT-194515.

Keywords

AskHR, CSV, CSV file, Object Blob, Service Center, download, attachments, ECT-194515, KI2405, KI2311 , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , Bug Filed

Product

SAP SuccessFactors HCM suite all versions