SAP Knowledge Base Article - Public

3165819 - "Could not get metadata" error occurs when creating a new story


Error "Could not get metadata" occurs when creating a new story.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors HXM Suite
People Analytics Report Story

Reproducing the Issue

  1. Login to instance
  2. proceed to report center
  3. create new story
  4. drag any schema within the query
  5. Object is greyed out and produce the error "Could not get Metadata".


Metadata needs to be resynced.



The issue is resolved with the following steps : 

  1. Go to Provisioning and go to the affected company
  2. Search for Clear cache under MDF Cache Tool and then run it
  3. Next, run the job "MDF Object Definition To DB SYNC"
  4. After the job completes, run the "Save Changes To Report Configuration Object Job"
  5. After the job completes, proceed to configuration for People Analytics and run "Refresh SAC Live Connection"
  6. Once that completes, login to the system and check under Manage Data.  Report Object Configuration Entity and Report Schema Configuration Entity  should now be available along with their data.

Note: starting with 2H 2022 Release, customers have also the possibility to directly re-run "MDF Object Definition To DB SYNC " job from the Admin Center (prerequisite is that is was previously created at least once from Provisioning).

  1. On Admin Center, go to Scheduled Job Manager
  2. Click on the tab Job Scheduler
  3. On Job Type, select MDF Object Definition to DB Sync
  4. On Actions, you can click on Run it Now (you will need correct RBP permission, see below for the pre-requisite)

Note: Users can only directly run this job using "Run It Now" option, it is not possible to schedule this job to a future date.

RBP Pre-requisite

  • This action is supported in Scheduled Job Manager, for the selected job type.
  • You have the following permissions:
    • Admin Center Permissions  Monitor Scheduled Jobs
    • Admin Center Permissions  Manage Scheduled Jobs

See Also

Report Object Configuration Entity and Report Schema Configuration Entity Missing under Manage Data - Report-Story


Story Reports, Story, Report, Metadata, People Analytics, Provisioning, Manage Data, Report Object Configuration Entity, Report Schema Configuration Entity , KBA , LOD-SF-ANA-SAC-QDS , Query Designer - Filter, Calculated Column, Params , Problem


SAP SuccessFactors HXM Suite all versions