A new user gets the error "Login Error: Fail to login to SAP Analytics Cloud" when logging in SAP Analytics Cloud (SAC) configured with proxy SAML Authentication identity provider (IdP)
- SAP Analytics Cloud
- Proxy SAML Authentication identity provider (IdP)
Reproducing the Issue
- Click the link presented in the welcome email
- Login IDP successfully
- Direct to SAP Accounts Two Factor Verification and login successfully
- Fail to direct to SAC homepage, showing the error message mentioned in the Symptom
- In SAML Response, the following message could be found: <StatusMessage>Failed to authenticate user.</StatusMessage></Status></Response>
- Since the proxy IdP has been used, the Name ID (Login Name) returned by ADFS does not find a corresponding user inside the Identity Authentication Service (IAS)
- Go to the User Management page in IAS and find out the new user
- Add the Login Name for the new user
- 2487567 - Troubleshooting SAML assertions when configuring SAML SSO in SAP Analytics Cloud (SAC) - SAP ONE Support Launchpad
- 2824009 - Some users get the error "It seems you profile is not configured for this system" when logging into SAP Analytics Cloud configured with Custom SAML Authentication - SAP ONE Support Launchpad
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- Getting Started with SAP Analytics Cloud
- Need More Help? Contact Support or visit the solution finder today!
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem