You are using the "Password forgotten" feature on the logon Screen, but after you enter your details, no mail arrives.
- SAP Business ByDesign
- SAP Cloud for Customer
Reproducing the Issue
- On the Logon screen click "Forgot your Password?"
- Maintain your business user e-mail address
- You are waiting for the e-mail with your temporary password but do not receive it.
You have set in the e-mail and fax settings in the Business configuration "Send all emails to xxxx@XXX.com" ('xxxx@XXX.com' represents the relevant e-mail address - with this setting, all e-mails sent out by the system get sent only to this address). This is usually used for testing in Test Tenants; E-Mail and Fax Delivery in a Non-Productive System
The current system is a non-productive system. In a non-productive system you can specify whether e-mails and faxes should be sent to real addresses of business partners or to an address used for testing purposes.
As a password mail is not a business document nor is the Business User a business Partner, for security reasons SAP will not send any user related passwords to this e-mail.
Key users should test in test environments. If you want to use this password forgotten feature in a test environment, ensure you do not assign a centralized e-mail address in that Test system (the 'Send all e-mails to' option cannot be in use for the 'Password Forgotten' feature to be used).
KBA 3121543 - Password forgotten function does not work
Password forgotten, Password , KBA , AP-RC-OUT , Output Management , LOD-CRM-ADM , Administration UI , How To