SAP Knowledge Base Article - Public

3166479 - Temporary Password does not arrive by E-Mail


You are using the "Password forgotten" feature on the logon Screen, but after you enter your details, no mail arrives.


  • SAP Business ByDesign
  • SAP Cloud for Customer 

Reproducing the Issue

  1. On the Logon screen click "Forgot your Password?"
  2. Maintain your business user e-mail address
  3. You are waiting for the e-mail with your temporary password but do not receive it. 


You have set in the e-mail and fax settings in the Business configuration "Send all emails to" ('' represents the relevant e-mail address - with this setting, all e-mails sent out by the system get sent only to this address). This is usually used for testing in Test Tenants; E-Mail and Fax Delivery in a Non-Productive System

The current system is a non-productive system. In a non-productive system you can specify whether e-mails and faxes should be sent to real addresses of business partners or to an address used for testing purposes.

As a password mail is not a business document nor is the Business User a business Partner, for security reasons SAP will not send any user related passwords to this e-mail.


Key users should test in test environments. If you want to use this password forgotten feature in a test environment, ensure you do not assign a centralized e-mail address in that Test system (the "Send all e-mails to" option cannot be in use for the 'Password Forgotten' feature to be used).

Please proceed as follows and change to send all e-mails to Business Partners.

  1. Go to Business Configuration work center.
  2. Select Implementation Projects view or Overview.
  3. Search and Open the activity E-Mail and Fax Settings.
  4. Select E-Mail and Fax Settings.
  5. In the section E-Mail and Fax Delivery in a Non-Productive System, you have chosen Send all e-mails to Business Partners.

See Also

KBA 3121543 - Password forgotten function  does not work


Password forgotten, Password , e-mail , KBA , AP-RC-OUT , Output Management , LOD-CRM-ADM , Administration UI , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions