3166635 - Error when accessing Offer Approval: "You're not authorized to view this offer approval" - Recruiting Management

When accessing the Offer Approval, the user is getting the error message "You're not authorized to view this offer approval" despite of the correct permissions.

SAP SuccessFactors Recruiting Management

Scenario 1 - As the offer approval originator:

1. Go to Job Requisition
2. Click on the candidate in offer status
3. Click Take Action > Offer > Offer Approval
4. You are redirected to a new page with the error message: "You're not authorized to view this offer approval"

Pre-requisites: The user has the permission in the Job Requisition template to launch the offer approval in that particular status. They also have the "Permission to create forms" RBP for at least one offer approval template.

Scenario 2 - As the approver:

1. Go to Home Page
2. In the Approvals section, open the Job Offer todo card
3. You are redirected to a new page with the error message: "You're not authorized to view this offer approval"

Cause 1: The user that is launching the offer approval is part of a cycled manager relationship.

Use the Check Tool to validate if there are any errors related to the manager cycle.

1. Admin Center > Check Tool > Validation tab.
2. In the 'Application' Dropdown, choose 'User Management'.
3. In the 'Area' Dropdown, choose 'User Hierarchy'.
4. Click on Go.
5. Choose 'No manager cycle exists for the user. (UserWithoutManagerCycle)' from the list.
6. Click on 'Run Check'
7. Select the user to run the check for.
8. Click on Run.

Cause 2: The approver has concurrent employments, and the secondary employment has been selected for approval.

Use Reporting or Integration Center to validate the Approver's User ID. The User ID for the secondary employment will be in the format "xxxxx-1".

• Report field: Offer Detail > Approver’s User ID
• OData API field: JobOfferApprover entity> offerApproverId

For Manager Cycle issues:

1. Go to Admin Center > Employee Export > Export the file > Save the file
2. Go to Admin Center > Employee Import > Select the file and "Validate File"

Please note that the system will show the issue(s) with Manager Cycle, so please correct them.

For Secondary Employment issues:

If the assignment was correct, the approver should go to the secondary employment account (using Employment Switcher or Proxy) to process the offer approval.

If the assignment was wrong, use the 'Reassign Offer Approvals' tool to reassign the pending approval from the secondary employment account to the correct account.

• KBA 2344769 - Manager cycle detected message
• KBA 2560602 - How to Switch between Employment Profiles like Concurrent Employment and Global Assignment
• KBA 2081532 - Offer Approval - Recruiting Management

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