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SAP Knowledge Base Article - PublicSymptom
You would like to know if the following fields can be available for creating a Workflow Rule which triggers an e-mail on the creation of a Prospect: Customer ID, Customer Name, Main Contact and Address.
Environment
SAP Cloud for Customer
Cause
The fields are currently not available for Accounts object in Workflow Rules.
Resolution
This is the current expected behavior of SAP Cloud for Customer.
- If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
- If you are a customer:
- Contact your Account Executive. Check the link: https://www.sap.com/services/innovation.html#contact-us.
An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.
Keywords
Placeholder ; Field ; E-mail ; Triggered ; Create ; Availability , KBA , LOD-CRM-ACC , Account , How To
Product
SAP Cloud for Customer add-ins all versions
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