Symptom
- Fail to establish import connection in SAP Analytics Cloud (SAC) because the cloud agent does not work
- When testing http://<Host>:<Port>/C4A_AGENT/deploymentInfo in the browser, error message shows below:
HTTP Status 404 – Not Found
Type Status Report
Message The requested resource [/C4A_AGENT/deploymentInfo] is not available
Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists
Apache Tomcat/8.5.75
Environment
- SAP Analytics Cloud
- Apache Tomcat 8.5.75
- SAP Analytics Cloud Agent 1.0.345
Reproducing the Issue
- Set up and install SAP Analytics Cloud Agent 1.0.345 as per Installing SAP Analytics Cloud Agent - SAP Help Portal
-
Run the version test for the Cloud agent using the syntax http://<Host>:<Port>/C4A_AGENT/deploymentInfo
- The error message shows as mentioned in Symptom.
Cause
The path to tomcat's jvm file refers to the wrong path.
Resolution
- Point tomcat's java home to the correct sapjvm folder
- Restart the tomcat
See Also
- 2354809 - Failed to call SAP Analytics Cloud agent .. /deploymentInfo error in SAP Analytics Cloud - SAP ONE Support Launchpad
- 2943656 - When accessing Cloud agent getting: Access to the requested resource has been denied in SAP Analytics Cloud (SAC) - SAP ONE Support Launchpad
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- Getting Started with SAP Analytics Cloud
- Need More Help? Contact Support or visit the solution finder today!
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