SAP Knowledge Base Article - Public

3166679 - HTTP Status 404 – Not Found: An Error Message When Testing the Installation of SAP Analytics Cloud Agent


  • Fail to establish import connection in SAP Analytics Cloud (SAC) because the cloud agent does not work
  • When testing http://<Host>:<Port>/C4A_AGENT/deploymentInfo in the browser, error message shows below:

             HTTP Status 404 – Not Found
             Type Status Report
             Message The requested resource [/C4A_AGENT/deploymentInfo] is not available
             Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists
             Apache Tomcat/8.5.75


  • SAP Analytics Cloud
  • Apache Tomcat 8.5.75
  • SAP Analytics Cloud Agent 1.0.345

Reproducing the Issue

  1. Set up and install SAP Analytics Cloud Agent 1.0.345 as per Installing SAP Analytics Cloud Agent - SAP Help Portal
  2. Run the version test for the Cloud agent using the syntax http://<Host>:<Port>/C4A_AGENT/deploymentInfo
  3. The error message shows as mentioned in Symptom.


The path to tomcat's jvm file refers to the wrong path.


  1. Point tomcat's java home to the correct sapjvm folder
  2. Restart the tomcat

See Also


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem


SAP Analytics Cloud 1.0