3166679 - HTTP Status 404 – Not Found: An Error Message When Testing the Installation of SAP Analytics Cloud Agent

• Fail to establish import connection in SAP Analytics Cloud (SAC) because the cloud agent does not work
• When testing http://<Host>:<Port>/C4A_AGENT/deploymentInfo in the browser, error message shows below:

             HTTP Status 404 – Not Found
             Type Status Report
             Message The requested resource [/C4A_AGENT/deploymentInfo] is not available
             Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists
             Apache Tomcat/8.5.75

• SAP Analytics Cloud
• Apache Tomcat 8.5.75
• SAP Analytics Cloud Agent 1.0.345

1. Set up and install SAP Analytics Cloud Agent 1.0.345 as per Installing SAP Analytics Cloud Agent - SAP Help Portal
2. Run the version test for the Cloud agent using the syntax http://<Host>:<Port>/C4A_AGENT/deploymentInfo
3. The error message shows as mentioned in Symptom.
   

The path to tomcat's jvm file refers to the wrong path.

1. Point tomcat's java home to the correct sapjvm folder
2. Restart the tomcat

• 2354809 - Failed to call SAP Analytics Cloud agent .. /deploymentInfo error in SAP Analytics Cloud - SAP ONE Support Launchpad
• 2943656 - When accessing Cloud agent getting: Access to the requested resource has been denied in SAP Analytics Cloud (SAC) - SAP ONE Support Launchpad
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  
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• Getting Started with SAP Analytics Cloud
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