SAP Knowledge Base Article - Public

3167000 - Technical Information not available in Excel Addin when logged in via SSO.


When authenticated via SSO in Excel Addin, Technical Information is not passed to the Addin.


SAP Business Bydesign Excel Addin

SAP Cloud for Customer Excel Addin

Reproducing the Issue

  • Login to the Excel Addin via SSO.
  • In the Addin ribbon, click on Help-->Technical Information.
  • Apart from Tenant URL, no other information is displayed.


Technical Information for SSO login was never present since the development and this functionality is not yet supported for SSO login.


This will be taken up in the future releases and this will not have any effect in the core functionality of the Excel Addin.


KBA , SRD-CC-OIN-XL , Excel Integration , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions