SAP Knowledge Base Article - Public

3167232 - Manager cannot see the New Hire tasks in the 'Complete New Recruit Tasks' tile - Onboarding

Symptom

Manager can no longer see the New Hire tasks anymore in the 'Complete New Recruit Tasks' tile or Dashboard.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy in as Manager and click on 'Complete New Recruit Tasks' tile. When opened, it is empty.
  2. When seen via support access, the Dashboard has the pending tasks.

Cause

There are no pending task for the assigned candidates but there are overdue task.

Resolution

The overdue task will not be seen in the Complete New Recruit Task tile, 

  1. Navigate to Bizx>Admin Center
  2. Go to "Manage Onboarding and Offboarding Task"
  3. Select 'Onboarding Programs'
  4. Select the pending task and click on the pencil to edit
  5. Configure the visibility for 'N' number of days as per the business requirements.

Keywords

Complete New Recruit Task, New Hire Task, Onboarding 2.0, Pending tasks, Overdue task not visible. , KBA , LOD-SF-OBX-ACC , Accessibility , Problem

Product

SAP SuccessFactors Onboarding