Symptom
Manager can no longer see the New Hire tasks anymore in the 'Complete New Recruit Tasks' tile or Dashboard.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy in as Manager and click on 'Complete New Recruit Tasks' tile. When opened, it is empty.
- When seen via support access, the Dashboard has the pending tasks.
Cause
There are no pending task for the assigned candidates but there are overdue task.
Resolution
The overdue task will not be seen in the Complete New Recruit Task tile,
- Navigate to Bizx>Admin Center
- Go to "Manage Onboarding and Offboarding Task"
- Select 'Onboarding Programs'
- Select the pending task and click on the pencil to edit
- Configure the visibility for 'N' number of days as per the business requirements.
Keywords
Complete New Recruit Task, New Hire Task, Onboarding 2.0, Pending tasks, Overdue task not visible. , KBA , LOD-SF-OBX-ACC , Accessibility , Problem
Product
SAP SuccessFactors Onboarding