SAP Knowledge Base Article - Preview

3167329 - How to find a third-party service causing response time degradation

Symptom

You are required to check and identify a third-party service that is raising Response Time Degradation alerts on Dynatrace.
  • E.g.: Requests to public networks: Response time degradation.
    • Response time degradation
    • The current response time (X.XX s) exceeds the auto-detected baseline (XX ms) by XX %
    • Affected requests: XX.X /min
    • Service method: https://xyz.com/cc/rest/search/results
    • other indications are that the external services have "NO RESPONSE" which leads to higher response time for SAP services
 


Read more...

Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

Response time degradation, Requests to public networks, 504 error, trace , KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-CLA-ENV-EMG , Environment Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.