3167729 - Complete e-Signature; "Click to Sign" not working for New Hire Custom Form - Onboarding

During the Complete e-Signature step, when the onboardee clicks "Click to Sign", the system fails to capture the digital signature on the document template and triggers an application error with the message → "Looks like something went wrong!"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

onboarding, complete, your, e-signature, click, to, sign, signature, not, working, looks, like, something, went, wrong, documents, signed, submit, fieldAreaArray, Cannot invoke \"org.apache.pdfbox.cos.COSArray.get(int)\" because \"fieldAreaArray\" is null , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem