Symptom
- In the "Complete your E-Signature" step, the candidate is unable to sign the document properly as the "Click to Sign" button/function is not capturing the digital signature on the PDF form.
- When clicking on "Click to Sign", an application error is observed: "Looks like something went wrong!"
- How to fix the document template so that it captures the candidate's signature when clicking on "Click to Sign".
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding all versions
Keywords
esignature, issue, sign, signature, not, working, nothing, happens, click, sign, form, getting, signed, new, hire, candidate, ONB, OBD, OBX, onboarding, fieldAreaArray, null, Cannot, invoke, \"org.apache.pdfbox.cos.COSArray.get(int)\" , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
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