SAP Knowledge Base Article - Preview

3167729 - Complete e-Signature; "Click to Sign" not working for New Hire Custom Form - Onboarding

Symptom

  • In the "Complete your E-Signature" step, the candidate is unable to sign the document properly as the "Click to Sign" button/function is not capturing the digital signature on the PDF form.
  • When clicking on "Click to Sign", an application error is observed: "Looks like something went wrong!"
  • How to fix the document template so that it captures the candidate's signature when clicking on "Click to Sign".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Read more...

Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

esignature, issue, sign, signature, not, working, nothing, happens, click, sign, form, getting, signed, new, hire, candidate, ONB, OBD, OBX, onboarding, fieldAreaArray, null, Cannot, invoke, \"org.apache.pdfbox.cos.COSArray.get(int)\" , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.