SAP Knowledge Base Article - Public

3167790 - More escalation steps in Process Governance needed


Currently, there is only one reminder and one escalation step for a task possible. Would it be possible to implement more steps, i.e.: After 2 days a task will be escalated to 'user 1', after 2 more days to 'user 2', after a week to 'user 3'?


It is not possible out-of-the-box, but you can try to implement the following workaround:

  • Before the task, we create a JavaScript activity in which the current time in a variable, for example, "currentTime" is set
  • in the task, we set the first escalation after 2 days and an automatic close after 4 days
  • after the task, let's create a JS task again, where we calculate how much time has elapsed from the first captured time until now. If more than 4 days ⇾ set the new variable "escalation" to "true" if less (someone had processed the task) ⇾ to "false"
  • This is followed by an automatic gateway that checks whether the workflow case should run normally (escalation=0) or forward to another task with the same form (escalation=1).
  • This escalated task can use an automatic escalation again, and after it has been completed, the case can continue normally.

Attached you find an example of a process. Please note: this instruction is a workaround, and it supposes to be an example how to implement several stages of escalation, but we take no responsibility for the presented scripts.


KBA , BPI-SIG-PG-EDT , Process Governance Editor , Problem


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