When pasting copied text into the Notes section of a Visit, its formatting is not applied.
SAP Cloud for Customer
Reproducing the Issue
- Copy any formatted text
- Go to the Visits work centre
- Open any visit
- Paste the formatted text in the Notes section
- Observe as formatting is not applied.
It is the current system behavior that when a user copy/pastes formatted text into the Notes editor, the default font is applied.
You can maintain the default font, size etc. in the company settings for the rich text editor.
This is the expected system behaviour
visit, notes, formatted text , KBA , LOD-CRM-OPP , Opportunity Management , Problem