SAP Knowledge Base Article - Public

3168345 - When manually enrolling benefits an application error is faced


When trying to enroll benefits from the Benefits cart an application error with fingerprint=9ded56451c7a2b64d6c40276a99f0270df1b95b3 is faced. 


  • SAP SuccessFactors HXM Suite 
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Employee Profile 
  2. Scroll to Benefits Section
  3. Click in the benefits cart 
  4. Try to Enroll from the benefits cart and receive application error with fingerprint fingerprint=9ded56451c7a2b64d6c40276a99f0270df1b95b3


The error during Cart Enrollment happens because the Benefits selected have different Deduction Start Date configurations under Benefits Admin Overview.


This will be considered an enhancement for the product and it is planned to be released in the 2205 release. This article will be update in case of any new information. 

In the meantime you can enroll the benefits one by one or the ones which share the same Deduction Start Date configured. For Example: if there are 5 benefits and in that if 3 benefits having same start date of deduction (lets say As of enrollment effective date setting) and other 2 benefits are having a different start date of deduction (lets say Always next pay period setting) then employees can enroll the first 3 benefits at once and the next 2 benefits.


Transaction cannot proceed: STATUS_MARKED_ROLLBACK, errorId=037fb67e-f05d-47d9-86c3-cbe961b364b1, global benefits, BEN, enrollment, enrol, enrolment, benefits selection, ECT-169620 , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC-DED , Deductions , Problem


SAP SuccessFactors HXM Suite all versions