SAP Knowledge Base Article - Public

3168735 - Application Error Occuring when trying to hire a candidate in Manage Pending hires.


When trying to hire a candidate through manage pending hires the user receives an error message. 

An application error occurred. Please try again later, or notify support (with the error information of errorId="error id", timestamp= "time issue occurred", and the version information from the current screen) if the issue keeps occurring.


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Employee Central  

Reproducing the Issue

  1. Login to instance
  2. Navigate to MPH
  3. Go to onboarding tab
  4. Find sample user
  5. Accept the match
  6. Fill in the required details. 
  7. Advance to next stage and application error occurs


Email subject line being triggered to the candidate is to large due to object Tokens being used exceeding the number of character that can be used. 


Remove the Object tokens from the Subject line of the email and simplify the Subject Line. 

Per the design column can hold only 512 bytes of the data (effectively around 256 characters if character size is 2 bytes). If data size is more than this limit, it will throw an error.

Please note: Some Characters will hold more bytes such as special characters. 


KBA , LOD-SF-RCM-MPH , Manage Pending Hire , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Recruiting all versions