SAP Knowledge Base Article - Public

3168833 - I9 Reverification-Section3 fields data not saved in the panel


When the new hire is completing Section 3 of the US Form I-9, the new hire information is deleted if the Back button is selected


SAP SuccessFactors Onboarding


  • The "Back" button does not trigger a Save and therefore working as designed
  • Product Engineering has reviewed a request to change the behavior and have decided the risk is too high


The new hire must re-enter their information and continue to save their information.


ONB-26977, KI2111, KI2205, data not saved, cleared, disappear, hidden, gone, back, citizenship, top section , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem


SAP SuccessFactors Onboarding all versions