SAP Knowledge Base Article - Public

3168836 - Blank error when trying to delete Dependent first record


  • When trying to delete the first / older Dependents record via UI, after sometime loading, a blank error appears.
  • "errorType":"SFDWRException","javaClassName":"OMITTED","fingerprint":"5b83406abdbee8c0f484d6ea5dcc05c2df9ff10c","errorId":"19d33354-532c-4ddf-a235-2804506206ec","message":"An application error occurred. Please try again later, or notify support (with the error information of errorId=19d33354-532c-4ddf-a235-2804506206ec, timestamp=..., and the version information from the current screen) if the issue keeps occurring."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactor HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to do the Dependent portlet;
  2. Click on the clock icon (History);
  3. Select the oldest (first) timeslice record:
  4. Click on "delete"
  5. A confirmation message will appear:
  6. Click on "delete"
  7. Blank error will show:


The first record created by the Consolidated Dependents import is the record of creation of the dependents as persons in the system. So the error occurs because of an invalid deletion of the first record before the latest (new) ones.

PS:Consolidated dependents import will reached End of Maintenance on November 17, 2023 and will be unavailable or deleted from June 2024 onwards.
Kindly follow KBA-2092840 for import steps going forward.

See Also


errorId=19d33354-532c-4ddf-a235-2804506206ec, blank error, empty error, dependents, fingerprint=5b83406abdbee8c0f484d6ea5dcc05c2df9ff10c, 5b83406abdbee8c0f484d6ea5dcc05c2df9ff10c, delete, deleting , KBA , LOD-SF-EC-DPD , Dependents Management , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions