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SAP Knowledge Base Article - PreviewSymptom
Multiple (ONB) External User Welcome Message Trigger emails are configured in the system and none of these emails got triggered for the affected candidate.
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding all versions
Keywords
welcome email, external email, email trigger failed, Recipient is resolved to null or empty, email skipped, candidate don't receive the email, email not trigger, email business rule , KBA , LOD-SF-OBX-EML , Notifications , Problem
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