SAP Knowledge Base Article - Public

3168932 - Onboarding custom cards under Organisational Updates keep loading

Symptom

Onboarding card keep loading for some users on latest home page under Organisational Updates

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. login 
  2. Latest Home Page is loading
  3. The Org. Updates cards keep loading and after 120sec we get the error:

    internalMessage=Could not request custom cards

Cause

In case of Onboarding cards the permission Metadata Framework -> Access to non-secured objects is required

Resolution

  • Assign the permission Metadata Framework -> Access to non-secured objects
  • Once provided the card will load.

Keywords

Access to non-secured objects, Onboarding card, Organizational updates , KBA , LOD-SF-PLT-LHOM , Latest Home Page , LOD-SF-OBD , Onboarding , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Onboarding all versions