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3168945 - Deployment failed or URLs returning a 500 Internal Server Error server error response code after a manual restoration


Sometimes, after a manual restoration which includes a Database restoration, the deployment will fail or URLs such as backoffice/storefront/API will display a 500 Internal Server Error server error response code

This is because some services are not up and running. Errors like the below can be seen in the log:

  1. Unable to connect to database jdbc:sqlserver://;database=cdifjylpv0-xxxxxxxx-d1-db as ufxxxxxxxxwf
  2. Failed to establish JDBC connection. x retries left...

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SAP Commerce Cloud


SAP Commerce Cloud all versions


manual restoration, manual restore, UncheckedUpgradeException, Unable to connect to database, Failed to establish JDBC connection , KBA , CEC-SCC-CLA-ENV-DBU , Data Backups , Problem

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