3169042 - Learning Administration/User page keeps loading

When Learning Administrator/Users try navigating from BizX to Learning, the page just keeps loading.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Learning

1. Access BizX >
2. Go to Learning or Learning Administration via the drop down or tiles >
3. The page keeps loading >
4. If the user goes back and tries to access these areas again, they might load.

The "successFactorsCompanyID" and "metadataProviders.IDP1.value" fields should have the actual "BizX Company ID" populated without "${ }" in the Learning Administration area (System Administration > Configuration > System Configuration > BIZX).

If they have values like "successFactorsCompanyID=${yourBizXCompanyID}" or "metadataProviders.IDP1.value=https://yourBizXBaseURL/idp/samlmetadata?company=${yourBizXCompanyID}", that's incorrect and it would lead to this issue.

Please, open a case with SAP Support ("LOD-SF-LMS-INT" component) to check the "successFactorsCompanyID" and "metadataProviders.IDP1.value" fields in the Learning Administration area of the impacted system.

The solution is to remove the "$" and brackets around the BizX Company ID and populate it with the exact value, like "successFactorsCompanyID=yourBizXCompanyID" or "metadataProviders.IDP1.value=https://yourBizXBaseURL/idp/samlmetadata?company=yourBizXCompanyID".

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SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions