SAP Knowledge Base Article - Public

3169042 - LMS User/Admin page keeps loading - [LMS]

Symptom

When users/admin try navigating from BizX to LMS application, it just keeps loading

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

Log into the BizX System->Go to Learning or Learning Administration from the drop down or via tiles->The page keeps loading, but if you go back and then go to the Learning or Learning Administration, it might load

Cause

Please check the fields successFactorsCompanyID and metadataProviders.IDP1.value in the LMS Admin page. It should have the actual BizX Company Populated without ${ }

If it looks like successFactorsCompanyID=${yourBizXCompanyID} or metadataProviders.IDP1.value=https://yourBizXBaseURL/idp/samlmetadata?company=${yourBizXCompanyID} then that is incorrect and would lead to this issue.

Resolution

Please raise a support ticket or chat with us and request us to check the successFactorsCompanyID and metadataProviders.IDP1.value in the LMS Admin page

The solution is to remove the $ and brackets around the company value and populate it with the exact BizX Company ID, like this successFactorsCompanyID=yourBizXCompanyID or metadataProviders.IDP1.value=https://yourBizXBaseURL/idp/samlmetadata?company=yourBizXCompanyID

Keywords

lms page keeps loading, lms page doesnt load, lms not working,  , KBA , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors Learning all versions