3169042 - Learning Admin/User page keeps loading

When Learning Users/Admins try navigating from BizX to Learning, it just keeps loading.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Learning

1. Access BizX >
2. Go to Learning or Learning Administration via the drop down or tiles >
3. The page keeps loading >
4. If the user goes back and tries to access these areas again, they might load.

Please check the "successFactorsCompanyID" and "metadataProviders.IDP1.value" fields in the Learning Administration area. It should have the actual "BizX Company ID" populated without "${ }".

If it looks like "successFactorsCompanyID=${yourBizXCompanyID}" or "metadataProviders.IDP1.value=https://yourBizXBaseURL/idp/samlmetadata?company=${yourBizXCompanyID}", then that's incorrect and would lead to this issue.

Please raise a case with SAP Support to check the "successFactorsCompanyID" and "metadataProviders.IDP1.value" fields in the Learning Administration area.

The solution is to remove the "$" and brackets around the BizX Company ID and populate it with the exact value, like this "successFactorsCompanyID=yourBizXCompanyID" or "metadataProviders.IDP1.value=https://yourBizXBaseURL/idp/samlmetadata?company=yourBizXCompanyID".

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SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions