3169315 - Resend Registration Email Notification does not trigger VCAL/ICS attachment

Customer does not receive VCAL/ICS via email when the click Resend Registration Email Notification in the Class Actions when it's a Virtual Class.

It's important to note that if the Class is not Virtual, system will send VCAL/ICS when re-sending the notification.

SAP SuccessFactors Learning

1. Create a VLS Class >
2. Enroll a test user that has the email address of the person testing the issue >
3. Registration Email Notification received along with ICS (2 separated emails) >
4. Go back to the VLS Class >
5. Click on Actions  >
6. Click on: Resend Registration Email Notification >
7. Only the Registration Email Notification received, no ICS. (1 Email and no ICS/VCAL).

This is not a defect and working as intended.  It is a different flow when the admin selects the Resend Registration notification and if it is a Virtual class.  If it is a virtual class, there is a check for anything that has changed, such as date or time and if so then an updated ICS/VCAL is sent out.  In this case, if no change has occurred then no ICS/VCAL is sent out.  So the process is different.  If there was a change to date and time and no notification is sent out then we do have a defect.

If it's desired to change the current system behavior, we strongly recommend that an Enhancement Request is created in our Innovation Portal. Please refer to this SAP Note for further details.

2090228 - How to Submit Ideas for SAP SuccessFactors Products

Resend Notification, Resend Class notification, Resend VCAL, Resend ICS, VCAL, ICS , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS-VLS , Virtual Learning System , Product Enhancement