SAP Knowledge Base Article - Public

3169580 - Not possible to select a Registered Product


When a Registered Product has a repeated serial number it is not possible to select it.


 SAP Cloud for Customer


This is a known issue caused by repeated serial numbers in Registered Products. A fix is in progress and there is a workaround for the time being.


Steps to add registered product through installation point entry:

  1. Select entry type installation point.
  2. Open installation point OVS and click advanced search on top right and clear the customer value and the * go. (PFA)
  3. It will show all the registered products present in the system.
  4. Select the product from the OVS.
  5. It will automatically switch to registered product entry type with corrected machine and product.
  6. Finally add it.


registered product , KBA , LOD-CRM-OPP , Opportunity Management , LOD-LE-IBA-IPO , Installation Point , Problem


SAP Cloud for Customer core applications 2202