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3169590 - Monitoring and Alerting Infrastructure: DPC_PUSH Service configuration and troubleshooting

Symptom

You are working with SAP Solution Manager and want to setup Monitoring using Diagnostics Agents to collect host data, http availability etc. After setting up System Monitoirng, result from these steps is that Monitoring reports grey metric status for Diagnostics Agent metrics, showing errors like:

  • Configuration XML <nbr> likely did not reach the agent
  • In Alerting Framework, host extractors show they never were executed
  • Errors in Diagnostics agents:
    • [DPCService.initWSConnection] Error occurred when initializing DPC Web Service client. DPCService is DISABLED.
      [EXCEPTION]
      java.rmi.RemoteException: [WSConnectorFactory] DPC url not found in global repository


    • [Thread[ExRun:dpc:job_3,5,dpc:job:ExecTG]] Error      [DPCServicePushMetricJob.pushSimpleEvents] Error occurred when calling the DPC Push web service. (Endpoint: http://<HOST>:<PORT>/sap/bc/srt/scs/sap/e2e_dcc_push?sap-client=<Client>).

      Caused by: com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: Web service processing error; more details in the web service error log on provider side (UTC timestamp <TIMESTAMP>; Transaction ID XXXXXXXXXXXXXXXXXXXXXXXXXX) Please see the server log to find more detail regarding exact cause of the failure.

    • [DPCServicePushMetricJob.pushSimpleEvents] DPC Web Service call FAILED for metric provider 'MAI_METRIC_PUSH_JOB' with status 99, message: Directory Gatekeeper: N data record(s) rejected


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Environment

SAP Solution Manager 7.2

Keywords

DPC Push service, grey metrics, diagnostics agents, configuration xml, , KBA , SV-SMG-MON-ALR-PRA , Metric / Event Provider in Diagnostics Agent , SV-SMG-DIA-SRV-AGT , Agent Framework , How To

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