SAP Knowledge Base Article - Public

3169676 - Document Generation AHS Server Error - Onboarding

Symptom

Error Document Generation AHS Server Error appears when trying to perform Signature steps

Environment

SAP SuccessFactors Onboarding

Cause

PFS Token life is not high enough and issue happens due to TimeOut

Resolution

Permanent fix PFS is evaluating the feasibility to increase the request timeout from PFS side.

Keywords

AHS , Signature , docusign , generate , KBA , LOD-SF-OBX-DM , Document Management , Problem

Product

SAP SuccessFactors Onboarding all versions