SAP Knowledge Base Article - Public

3169761 - Approve Manual Payment Task Is Not Displayed In Home - Inbox Work Center View

Symptom

Tasks of type Approve Manual Payment are not visible in both Home work center -> Inbox view and Home work center -> My Launchpad view -> All Open Items tile.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Home work center.
  2. Go to the Work -> Inbox view.
  3. Notice that tasks of type Approve Manual Payment are not displayed.

Such tasks are also not visible via Home work center -> My Launchpad view -> All Open Items tile.

Cause

Due to the differing tasks types, certain tasks (for example, Approve Manual Payment) will not be visible in the user's Home work center -> Inbox view or Home work center -> My Launchpad view -> All Open Items tile.

Resolution

Tasks of this type will be visible in the Managing My Area work center -> Approvals view and also in the following paths:

  1. Home work center -> Work -> Workload Overview view -> Managing My Area -> Approvals section -> Open Tasks.
  2. Home work center -> My Launchpad view -> Approvals tile.

This is expected system behavior.

Keywords

approve manual payment; FIN_PAY_PAYOR_APP; home; inbox; my launchpad; all open items , KBA , AP-PAY , Payment Processing , How To

Product

SAP Business ByDesign all versions