3169932 - Unbale to submit E-Verify Case - Onbording

When submit the E-Verify case the following error appears:

"E-Verify did not receive your case information. Please try to resubmit the case or try again later by going to the E-Verify To-Do tile, find the new hire, and click Start to retrigger the E-Verify case. "

SAP SuccessFactors Onboarding

1. Login as Hiring manager
2. Go to Complete E-Verify tile
3. Click on start
4. Submit the E-verify case. We get this error: 
5. "E-Verify did not receive your case information. Please try to resubmit the case or try again later by going to the E-Verify To-Do tile, find the new hire, and click Start to retrigger the E-Verify case. "

Incorrectly or missing information entered in the candidate data.

The following details must be checked and corrected for the candidate:

• Phone number: Needs to contain only digits, no special characters allowed 
• I-551 number: Should not be the number that starts with "USA".
• SSN:  Starts with "999" or is blank
• SEVIS number format: Needs to be N + 10 digits, but system requires 11 digits
• State Driver's License number (BC Document Number): should contain no spaces.
• Name Format - should contain only Upper & lower case alphabetic characters, apostrophes and hyphens. Periods are not accepted although they may be part of the official name (ex: St. Pierre, Jr.)
• Date of Birth - is the person at least 15 years old? (ex: date entered as 03/06/2022) Is the date valid? (ex: date entered as 03/06/0974) – This needs to be configured with a rule in manage business configuration and cleared with EC.
• Document Receipt - is the document presented a receipt or the official document? For receipt process during Section 2 on the Form I9 the HM or Corporate Representative will select the receipt option and provide the receipt document number along with the expiration date. On the Form I9 in Section 2 the document title will have Receipt Replacement text within the document title field. Once the original document has been provided to the HM or Corporate Representative will update section 2 again with the steps to enter the original document on the Form 19 in Section 2.  Once signed the Form I9 in Section 2 will now have the original document number and the Additional information  section will display text stating Receipt Information updated. 

E-Verify did not receive your case information. Please try to resubmit the case or try again later by going to the E-Verify To-Do tile, find the new hire, and click Start to retrigger the E-Verify case, E-verify, Onboarding , KBA , LOD-SF-OBX-EVF , Everify , Problem