Symptom
BPE tile error -
An error occurred while saving the HRIS data for the user Test Test due to the following reason:{"responsePayload":[{"userSysId":"xxx","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"cannot save recurring without compInfo"}]}]}.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiating onboarding from RCM for the candidate.
- Once initiated onboarding we get a message stating onboarding initiated successfully.
- But the new hire data review tile is not created and also we see the error in the BPE error tile :
- {"responsePayload":[{"userSysId":"xxx","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"cannot save recurring without compInfo"}]}]}.
Cause
Compensation Info entity must be enabled and mapping should exist to use Pay Component Recurring Entity.
Pay Component Recurring Data can't be saved without Comp Info details set.
Resolution
Compensation Info entity must be enabled and mapping should exist for it.
Keywords
compinfo, ONB, RCM, BPE, error, mapping, recurring , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem