SAP Knowledge Base Article - Public

3170188 - [Onboarding] BPE error - Cannot save recurring without compInfo

Symptom

BPE tile error - 

An error occurred while saving the HRIS data for the user Test Test due to the following reason:{"responsePayload":[{"userSysId":"xxx","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"cannot save recurring without compInfo"}]}]}.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Initiating onboarding from RCM for the candidate.
  • Once initiated onboarding we get a message stating onboarding initiated successfully.
  • But the new hire data review tile is not created and also we see the error in the BPE error tile :
  • {"responsePayload":[{"userSysId":"xxx","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"cannot save recurring without compInfo"}]}]}.

Cause

Compensation Info entity must be enabled and mapping should exist to use Pay Component Recurring Entity.

Pay Component Recurring Data can't be saved without Comp Info details set.

Resolution

Compensation Info entity must be enabled and mapping should exist for it.

Keywords

compinfo, ONB, RCM, BPE, error, mapping, recurring , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding 2111